Refund policy
Returns
You have 10 days from the date your order is delivered to request a return.
To be eligible, items must be unworn and returned in their original packaging, with all three lenses, the hard case and the soft pouch included.
How to start a return
Email contact@iqonvision.com with your order number and the item you want to return. We'll reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.
Return shipping
Return shipping costs are paid by the customer. If your order arrived damaged or defective, or we sent the wrong item, contact us within 10 days of delivery and we'll make it right at no cost to you.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 3 to 7 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refundable.